Account Management
Your eBay, expertly operated
From Seller Hub performance metrics to policy compliance - we manage every aspect of your eBay selling account so you stay Top Rated and never miss a defect threshold.
01
Account Health & Defect Rate Monitoring
Daily checks on transaction defect rate, late shipment rate, and cases closed without seller resolution. We alert you before metrics breach eBay thresholds and manage buyer disputes proactively.
02
Top Rated Seller Status
We manage account performance metrics to maintain Top Rated Seller status - unlocking 10% final value fee discount, improved search placement, and the Top Rated Plus badge on listings.
03
Category Approval & Business Account Setup
Guidance on category restrictions, business account verification, VAT registration linking (UK), and eBay Managed Payments setup across all operating markets.
04
Feedback Management
Proactive outreach to resolve neutral/negative feedback, crafted response templates that protect your seller reputation, and strategies to grow positive feedback velocity.
Seller Hub - Performance Dashboard
TRS
Top Rated Seller
All metrics in good standing
Transaction Defect Rate0.09%
Late Shipment Rate0.4%
Cases Closed Without Resolution0.00%
Positive Feedback (12 months)99.2%
Listing & SEO
Listings that rank on Cassini
eBay's Cassini search engine rewards relevance, completeness, and seller performance. We optimise every element - title keywords, item specifics, category selection, and pricing - to maximise your Best Match ranking.
01
Title Keyword Optimisation
Research high-volume eBay search terms using Terapeak and eBay's own autocomplete. Titles structured for Cassini's keyword-in-title weighting - up to 80 characters used strategically.
02
Item Specifics Completion
Fill all required and recommended Item Specifics (brand, MPN, colour, size, material). Incomplete specifics are the single biggest reason listings don't appear in filtered searches.
03
Category & Condition Mapping
Correct category assignment with the right eBay category ID - wrong categories directly suppress visibility. Condition grading accurately set to avoid buyer disputes.
04
Description & HTML Optimisation
Clean, mobile-friendly listing descriptions with keyword-rich copy, clear bullet points, and structured HTML. Removes CSS/JS that eBay blocks and optimises for eBay's mobile app renderer.
Listing Quality Audit
96
Title Keywords96%89
Item Specifics89%100
Category Match100%75
Images (8 max)75%82
Description82%Promoted Listings
Ads that put you at the top
eBay Promoted Listings move your items above organic results and into premium placements. We manage both Standard (cost-per-sale) and Advanced (cost-per-click) campaigns to maximise impressions while protecting your margins.
01
Promoted Listings Standard
Set competitive ad rates across your catalogue (typically 2–8% of sale price). We benchmark rates against category averages and adjust weekly to balance impression share vs. net margin.
02
Promoted Listings Advanced
Keyword-targeted CPC campaigns for high-value listings. We research exact-match and phrase-match keywords, set bids, and run negative keyword management - same rigour as Amazon PPC.
03
Codified Deals & Markdown Manager
Schedule time-limited price reductions, volume discounts, and coded promotions via eBay Promotions Manager. Promotions increase conversion rate by 15–25% on average.
04
Monthly Performance Reports
Full transparency on impressions, clicks, sell-through rate uplift, ad spend, and net revenue. Benchmarked against your organic performance and category trends from Terapeak.
Promoted Listings - Last 30 days
Ad Spend
£1.8K
↑ 6%
Ad Revenue
£7.6K
↑ 29%
Sell-Through Rate
34%
↑ 9pp
ROAS
4.2×
↑ from 3.1×
Daily ROAS - last 14 days
eBay Store
Your branded shop inside eBay
An eBay Store subscription unlocks reduced fees, custom categories, promotional tools, and a branded storefront that builds buyer loyalty and repeat purchases. We design, build, and manage your eBay Store end-to-end.
01
Store Tier Recommendation
We assess your catalogue volume, monthly GMV, and fee structure to recommend the right Store subscription - Basic, Featured, Anchor (UK) or Starter, Basic, Premium, Anchor (US) - and calculate your exact fee savings.
02
Custom Category Structure
Build a logical custom category tree that mirrors your product catalogue, making it easy for buyers to navigate your full range. Category pages are optimised with SEO-friendly names and descriptions.
03
Store Design & Branding
Custom Store header, logo placement, promotional banners, and a featured item carousel. Mobile-first design that looks professional on the eBay app where 60%+ of purchases happen.
04
Promotions & Markdown Events
Set up recurring promotional events - seasonal sales, bundle discounts, coupon codes - using eBay Promotions Manager. We manage the promotion calendar and measure uplift per campaign.
All Items
Best Sellers
New Arrivals
Clearance
Bundles
Product Research
Find winning products with Terapeak
Data-driven opportunity analysis using eBay's own Terapeak sourcing tool and sell-through rate data - so you know exactly what sells, at what price, before you buy a single unit.
Terapeak Demand Analysis
Monthly sold listings volume, average selling price, sell-through rate (STR %), and seasonal demand trends for your target categories using eBay's own first-party data.
Competitor Seller Analysis
Identify top-performing sellers in your niche - their listing strategies, pricing patterns, Store subscription levels, and Promoted Listings ad rates to understand the competitive landscape.
Price Point Optimisation
Analyse sold vs. unsold listings at different price bands to find the sweet spot that maximises sell-through rate without sacrificing margin. Includes shipping cost sensitivity analysis.
Category Opportunity Mapping
Identify under-served subcategories with high demand and low competition using eBay's sell-through data. Find where you can dominate without competing on price alone.
Sourcing Recommendation
Cross-reference Terapeak sell-through data with wholesale suppliers (Alibaba, IndiaMart, trade shows) to identify high-ROI sourcing opportunities with validated demand before purchase.
90-Day Launch Plan
A complete eBay launch roadmap - listing creation schedule, initial pricing strategy, first 30-day Promoted Listings budget, and review/feedback generation strategy.
Account Reinstatement
Back selling on eBay fast
96% success rate across eBay account suspensions, VERO intellectual property claims, and below-standard performance restrictions. Our reinstatement specialists have handled 300+ eBay cases across UK, US, and DE.
01
Suspension Diagnosis
We review the suspension notice, your account history, recent listings, and any buyer disputes to identify the exact policy or performance trigger behind the restriction.
02
Appeal Letter Drafting
Write a clear, factual appeal addressing the root cause and corrective steps - in the format eBay Trust & Safety expects. VERO appeals require different documentation than performance suspensions; we handle both.
03
VERO & IP Claim Resolution
For Verified Rights Owner (VERO) claims, we identify the IP owner, gather evidence of legitimate stock, draft counter-notices, and negotiate with brand representatives where possible.
04
Post-Reinstatement Review
30-day account monitoring after reinstatement to ensure no recurring issues. Policy compliance review and listing audit to prevent the same suspension from happening again.
Reinstatement Case Tracker
Resolved
Account suspended - Below Standard performance
4 days
Resolved
VERO claim - Alleged trademark infringement
6 days
In Progress
Listing removed - Counterfeit goods allegation
Day 3
Resolved
Payment hold - Identity verification required
2 days
96%
Reinstatement success rate
eBay marketplaces we operate in
🇬🇧
eBay UK
ebay.co.uk
Live
🇺🇸
eBay US
ebay.com
Live
🇩🇪
eBay Germany
ebay.de
Live
🇦🇺
eBay Australia
ebay.com.au
Live
🇨🇦
eBay Canada
ebay.ca
Live
200+
eBay accounts managed
£2.1M+
GMV managed monthly
4.2×
Average Promoted Listings ROAS
96%
Reinstatement success rate
Pricing
Transparent eBay management plans
No hidden fees. No long lock-in. Cancel any time with 30 days notice.
Most Popular
Starter
New & small eBay sellers
$149 /mo
per month
1 eBay marketplace
Up to 150 listings
Account health monitoring
Listing optimisation (25 listings/mo)
Promoted Listings Standard setup
Email support
Most Popular
Growth
Most popular - scaling sellers
$349 /mo
per month
Up to 3 eBay marketplaces
Up to 1,000 listings
Full account management
Listing optimisation (200 listings/mo)
Promoted Listings Standard + Advanced
eBay Store setup & management
Priority support + WhatsApp
Most Popular
Enterprise
High-volume & agency accounts
Custom
based on scope
Unlimited marketplaces & listings
Dedicated account manager
Full PL Standard + Advanced management
eBay Store design & seasonal updates
Terapeak product research
Weekly strategy calls
24/7 dedicated Slack channel
Client Results
Sellers who scaled with us
★★★★★
"EcomLinx took our eBay UK store from £22K to £110K monthly GMV in 5 months. Their Promoted Listings strategy was surgical - they found the right ad rate for each category and our sell-through rate jumped from 18% to 41%. The listing optimisation alone was worth the investment."
JW
James Whitfield
Owner, TechParts Direct UK
🇬🇧 eBay UK
★★★★★
"We expanded from eBay UK to eBay US and Germany simultaneously - something we'd been putting off for years. EcomLinx handled the entire setup, localisation, and eBay Store design for both markets. Within 60 days we had 340 US listings live with Promoted Listings generating a 3.8× ROAS."
SC
Sarah Chen
Director, HomeStyle Living
🇺🇸 🇩🇪 eBay US + DE
★★★★★
"We had a VERO claim that wiped out 200 listings overnight and froze our account. Two other agencies said it couldn't be resolved. EcomLinx had us back selling in 6 days with a full counter-notice to the brand. They also completely rebuilt our listing strategy to prevent future claims."
DO
David Okafor
CEO, GlobalGadgets.co.uk
🇬🇧 eBay UK
FAQ
Common questions
Which eBay marketplaces does EcomLinx manage?
How quickly can you optimise our eBay listings?
What does your Promoted Listings management include?
Can you help reinstate a suspended eBay account?
What eBay Store subscription level do you recommend?
Do you require a long-term contract?
eBay US Growth Partner
Turn eBay US into your highest-margin sales channel.
Cassini-optimised listings, eBay Promoted Listings and Top Rated Seller status - our eBay US team handles every lever that drives sales. Free store audit, no commitment required.